Feedback is a gift, and Google Reviews are a goldmine of customer feedback. They provide valuable insight into how you can improve your customer service.
Why Google Reviews are important for customer service:
Direct feedback: Customers share their real experiences and expectations.
Identification of problem areas: Negative reviews can indicate areas that need improvement.
Opportunity for redress: Quick responses to negative reviews can save customer relationships.
SimplyRated - A tool to increase customer service
SimplyRated offers a simple solution to collect and manage Google reviews. With our NFC cards you can receive proactive feedback from your customers and use it to continuously improve your customer service.
Photo of Jungwoo Hong on Unsplash .
